Almis International
ALMIS International are a leading provider of software to the UK’s Building Societies. They wanted a world class client support system.
The ALMIS software is very complex and ALMIS were finding that their existing, limited support solution was resulting in client frustration and a high volume of avoidable support queries.
We developed a web application framework that provides key functional components to build upon; secure software downloads, support tickets and a full end-2-end documentation management system.
The application links to a variety of ALMIS systems so that their existing investment in technology and expertise can continue to be leveraged.
Technology
We use a hybrid approach of Cloud, Node.JS and Polymer to deliver a simple to use, powerful solution.
Integration
The system is fully integrated with Sugar CRM, Cloud-Storage and Document Management.
Documentation
The documentation system supports automatic index generation, real-time propagation, automatic PDF generation and approvals.
Download the full Almis International – Case Study